These Terms of Service ("Terms") govern your access to and use of the alarmcrm marketing website at alarmcrm.com and the alarmcrm product (together, the "Service"), operated by alarmcrm ("alarmcrm," "we," "us"). By using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility and accounts
You must be a licensed alarm-industry business or an authorized agent of one to subscribe to the alarmcrm product. You are responsible for the activity that happens under your account, for keeping credentials confidential, and for the conduct of every rep, sub-dealer, and admin you invite.
2. The Service
alarmcrm provides a software-as-a-service platform for alarm dealers to manage leads, sales, commissions, installs, de-risking, and payments. Specific features depend on your subscription tier. We may modify, add, or remove features over time. Material changes that reduce a feature you rely on will be communicated in advance.
3. Fees and billing
Fees, billing cadence, and term length are set in your order form or subscription agreement. Fees are non-refundable except where required by law. Late payments accrue interest at the lesser of 1.5% per month or the maximum legal rate.
4. Customer data
You retain ownership of the data you upload to or generate through the Service, including your lead, deal, install, commission, and customer data ("Customer Data"). You grant alarmcrm the rights necessary to host, process, and operate the Service on your behalf, including processing through the Kachyng platform (KYX, CMX, AGX). Our processing of personal information is described in the Privacy Policy.
5. Acceptable use
You will not, and will not allow your reps or sub-dealers to:
- Use the Service to violate any applicable law, including TCPA, state do-not-knock or do-not-call rules, FDCPA, ECOA, the Fair Credit Reporting Act, or anti-fraud laws.
- Run smart-dial campaigns without ensuring lawful basis to contact each number, including required consent under TCPA where applicable.
- Submit fraudulent or duplicate deals to monitoring carriers or funders.
- Reverse-engineer, copy, or resell the Service or any underlying Kachyng platform component.
- Probe, scan, or attempt to penetrate the Service or its infrastructure without prior written authorization.
- Use the Service to harass, defraud, or otherwise harm a homeowner, rep, or third party.
6. Third-party services
The Service connects to third-party services including monitoring carriers (such as ADT), payment processors operated through Kachyng CMX, identity providers operated through Kachyng KYX, and AI infrastructure operated through Kachyng AGX. Your use of those services through alarmcrm is also governed by their respective terms. We are not responsible for outages or changes in those upstream services, though we will work in good faith to keep them operating.
7. Intellectual property
alarmcrm and its licensors retain all rights in the Service, its software, content, and the alarmcrm and SalesRokket trademarks. Nothing in these Terms transfers any of those rights to you, except the limited subscription right described above. The Kachyng marks and the underlying Kachyng platform belong to Kachyng and are licensed to us under separate agreements.
8. Confidentiality
Each party agrees to protect the other's non-public information with the same care it uses for its own confidential information and to use that information only as needed to perform under these Terms.
9. Warranty disclaimer
The Service is provided "as is" and "as available." alarmcrm disclaims all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that fundability scores, fraud signals, or AI suggestions will be accurate in any specific case. You are responsible for your own business decisions.
10. Limitation of liability
To the maximum extent permitted by law, alarmcrm will not be liable for indirect, special, incidental, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or related to the Service. Our aggregate liability under these Terms will not exceed the fees you paid in the twelve months preceding the claim.
11. Indemnification
You will defend and indemnify alarmcrm against third-party claims arising from your use of the Service in violation of these Terms or applicable law, including claims brought by homeowners, reps, sub-dealers, or regulators.
12. Term and termination
These Terms apply for the duration of your subscription. Either party may terminate for material breach not cured within 30 days of written notice. Upon termination you may export your Customer Data for 60 days; afterward we may delete it.
13. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Disputes will be resolved by binding arbitration in Contra Costa County, California, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court to protect intellectual property rights.
14. Changes
We may update these Terms from time to time. Material changes will be communicated by email and posted with a new effective date. Continued use of the Service after the effective date of an update indicates acceptance.
15. Contact
Questions about these Terms? Email legal@alarmcrm.com or write us at alarmcrm, 2145 Elkins Way Suite B, Brentwood CA 94513.